Welcome to ANZHAP. We specialize in premium office furniture and professional workspace solutions for customers across Germany, France, Italy, and the United Kingdom. This page explains our delivery timeframes, service tiers, and tracking so you always know what to expect.
Delivery Overview
By placing an order with ANZHAP, you agree to the shipping conditions outlined below.
Business Day Definition: Unless otherwise stated, all delivery estimates on this page are expressed in business days. Business days are Monday to Friday and exclude weekends, public holidays, customs holidays, and other non-working days in the origin, transit, or destination country.
Taxes, Duties & Import Fees
We are committed to providing a transparent and seamless shopping experience.
Customers are required to pay the product price, applicable VAT and shipping fees as displayed at checkout.
ANZHAP covers all import duties, import VAT and customs clearance fees. Customers will not be required to pay any additional import-related charges upon delivery.
The total amount confirmed at checkout is the final amount payable for the order.
Note: Tail lifts, forklifts, or other specialist unloading equipment are not included unless specifically confirmed before dispatch.
In-Stock Items — Shipped from Our UK & EU Partner Warehouses
Selected products are stocked at our regional partner warehouses in the United Kingdom, France, and Germany and may be available for faster dispatch.
United Kingdom Warehouse
Unit 2, Griffin Park
Desford, Leicester
Leicestershire, LE9 9BZ
United Kingdom
France Warehouse
48 Rue de Vaux
80080 Amiens
France
Germany Warehouse
Dieselstr. 100
42489 Wülfrath
Germany
Availability varies by product, size, colour, and configuration. In-stock orders will be dispatched from an applicable regional warehouse based on inventory availability, order configuration, and delivery destination.
- Order Processing: 1–2 business days after order and stock verification.
- Transit Time: Approximately 3–7 business days after dispatch.
- Total Estimated Delivery Time: Approximately 4–9 business days from order confirmation.
- Carriers: Carrier selection depends on the shipment size, weight, destination, and service availability. Our logistics network may include FedEx, DPD, GLS, GEL, or other suitable regional carriers.
International Shipping to Germany, France, Italy & the UK
If your location is not currently listed within our shipping coverage, please contact us. If delivery to your area is available, we will provide a customised shipping quote based on your location and order details.
For products shipped from our overseas fulfillment centers to Germany, France, Italy and the United Kingdom, we offer two shipping options to match your timeline and budget:
⚡ Express Shipping
- Order Processing & Preparation: 10–13 business days
- International Transit & Customs Clearance: 13–17 business days
Total Estimated Timeframe:
Approx. 23–30 business days
📦 Standard Shipping
- Order Processing & Preparation: 10–13 business days
- International Transit & Customs Clearance: 25–32 business days
Total Estimated Timeframe:
Approx. 35–45 business days
Note: If your postal code is in an excluded range, please contact us before placing your order. We can often provide a custom logistics solution or a bespoke delivery quote for your address.
🚫 France — Areas Outside Our Standard Coverage
The following postal code ranges and territories are not covered under our standard logistics arrangement. If your delivery address falls within any of the areas listed below, please don't hesitate to reach out to our support team — we'll work with you to explore an alternative delivery solution.
Excluded Territories: Andorra, Monaco
Excluded Postal Code Ranges:
🇬🇧 United Kingdom — Areas Outside Standard Coverage
Our standard UK delivery network covers the majority of England and Wales. However, certain regions are either not accepted by our logistics partner or are not listed in the standard rate table and require a custom quote. If your address falls into any of the categories below, please get in touch before placing your order.
🚫 Regions Not Accepted
Our logistics partner does not currently accept deliveries to the following regions under any service tier.
Northern Ireland
Scotland
📋 Areas Not Listed — Custom Quote Required
The following postcode areas do not appear in our standard rate table. Delivery may still be possible — please contact us for a bespoke quote.
London & Greater London
Islands & Crown Dependencies
Partial Postcode Ranges
Custom & Bespoke Furniture — Lead Times & Delivery
For bespoke workspace solutions manufactured to your exact specifications:
- Bespoke Manufacturing: 15–25 business days (depending on project complexity and material selection).
Once production is complete, your order will be dispatched via our international logistics network. Estimated total timeframes from order confirmation:
⚡ Express Shipping
Manufacturing: 15–25 business days
International Transit & Customs: Approx. 16–24 business days
Combined Estimate:
Approx. 31–49 business days
📦 Standard Shipping
Manufacturing: 15–25 business days
International Transit & Customs: Approx. 25–40 business days
Combined Estimate:
Approx. 40–65 business days
Delivery Options — Curbside
Standard Curbside: Mon–Fri, 9:00 AM – 5:00 PM. No indoor placement or assembly included.
Order Tracking, Inspection & Claims
Tracking Your Order: As soon as your shipment is collected by our local courier, you'll receive a tracking number by email. You can check your delivery status at any time via our Order Tracking Page .
Received Something That Isn't Right? We ask that you inspect your items upon arrival. If anything looks damaged or is not as expected, please get in touch with us right away — the sooner you let us know, the faster we can sort things out for you. Send photos and a description to support@anzhap.eu within 7 days of delivery. For full details on returns, please see our Refund Policy .
| Situation | Claim Deadline |
|---|---|
| Order has tracking updates showing on the carrier's system | Within 15 days of the last recorded tracking update |
| No tracking activity has been recorded since dispatch | Within 1 month of the scheduled delivery date |
If a delivery attempt fails or a shipment is returned due to circumstances attributable to the customer or recipient — including an incorrect or incomplete delivery address, refusal of delivery, or repeated unavailability — reasonable return shipping and re-delivery costs may be charged to the customer.
Contact & Company Information
- Company Name: Genji Furniture Co., Ltd. (源氏家具株式会社)
-
Registered Address:
9th Floor, Building B, Ariake Frontier Building
3-7-26 Ariake, Koto-ku
Tokyo 135-0063, Japan - Official Support: support@anzhap.eu
- Business Hours: Monday to Friday, 06:00 - 15:00 (BST)
